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Home / Headlines / Air India becomes world's first airline to launch virtual AI agent called 'Maharaja'

Air India has become the world's first airline to successfully deploy a Generative AI virtual agent 'Maharaja', the airline said in a statement on Friday. The agent is powered by Microsoft's Azure OpenAI service.

The project was introduced in the testing phase in March 2023. Air India claims that Maharaja has answered over half a million customer queries and currently handles more than 6,000 queries per day in four languages: Hindi, English, French, and German.